Terms & Conditions for Bulk / Container Orders

Order & Confirmation
Orders must be confirmed in writing email or purchase order. Once confirmed, orders cannot be canceled without our approval.

Payment
Deposit: 50% required to start production. Balance: due before shipment / against Bill of Lading / within 5 days. All bank fees, duties, and taxes are the buyer’s responsibility.

Production & Lead Time
Production starts once deposit and all details are received. Lead time is usually 3 months, but may vary. We’re not responsible for delays caused by shipping lines, customs, or force majeure.

Shipping & Delivery
Goods are shipped FOB / CIF [Surabaya Port] unless agreed otherwise. Risk transfers to the buyer once goods are handed to the carrier. Freight, insurance, and customs clearance are the buyer’s responsibility unless agreed.

Quality & Inspection
Buyer may arrange pre-shipment inspection at their own cost. Any issues with quality or quantity must be reported within 10 days of receiving goods.

Returns & Replacements
Bulk/container orders are non-returnable. If any goods are proven defective or not as agreed, we’ll provide replacements or compensation up to the invoice value of those items.

Designs & Branding
Any designs, logos, or trademarks provided by the buyer remain their property. Buyer must ensure provided designs don’t infringe third-party rights.

Cancellation
Deposits are non-refundable once production has started. We may cancel an order if payment terms are not followed.

Governing Law
This order follows the laws of Indonesia. Any disputes will first be resolved amicably; otherwise, they’ll follow the courts/arbitration in Indonesia.

By confirming your order, you agree to these terms.