Processing time: 3-5 business days, please note that this item is shipped express by DHL/FedEx shipping will take between 2-7 business day depending on your location.
Asia Pacific 2-4 days, Australia and New Zealand 3-5 days, Europe 5-7 days, North America 5-7 days.
Please add your phone number when making a purchase as it is a mandatory by the shipping company and we unable to ship without it and the dispatch time will be delayed.
For Custom and wholesale inquiries feel free to contact or message us. we are able to source and produce custom and wholesale and designs by request.
We normally don’t accept returns as it is complicate for international shipment but we do refund/replace only for items that are arrived damaged or do not correspond to the purchase listing details.
please contact us within 3 days off the delivery. Buyer are responsible for shipping costs, any custom and Import taxes that may apply.
Please note that all our natural materials are sustainably sourced, and handmade, to create our products hence size and color might slightly differ.
Item like wall hanging made of natural raffia/seagrass often receiving slightly bent or different tone is not considered as a faulty or damaged item, as the materials are 100% natural which can differ by nature and just let hanging for a while it will come back
In case of receiving damaged item please follow these steps in order to claim refund or replacement :
– send us a picture of outer packaging with the courier barcode visible
– send us a video of unboxing
– send us a picture of the damaged item
We normally open an investigation with our courier, please allow us a few days for the standard procedure to be in place.
Once we have received the above info about the damaged item and the investigation process ends – we normally offer different options:
– full refund if receiving the item damaged from delivery or not
corresponding to descriptions
– partial refund if it is only damaged but still usable
– free replacement
Please rest assured that your case will be solved. We advise to get in touch with us and regularly check updates in your inbox message or provided email.